• Payments must be made via bank transfer, cheque, or direct cash deposit.
• Confirmation: Please email payment confirmations to Ansif Amath at [email protected] for domain and gateway requests.
• Timeline: Payments must be cleared within 3 working days from the invoice date.

• SMS Gateway Integration: LKR 10,450 (One-time setup).
• Outbound SMS Rate: LKR 1.61 per SMS (Usage-based).
• BNPL Facility Fees: In accordance with merchant agreements, Neo Solution does not pass on facility management fees (e.g., Mintpay charges) to the customer via hidden administrative or processing fees.
• Late Payments: Domain server services incur a 10% penalty on the total bill for late payments.

• Sender ID Fees: Charges associated with Sender ID generation and setup are strictly non-refundable once the request is processed.
• SMS Credits: Pre-paid SMS credits carry no cash value and cannot be exchanged back into currency once provisioned.
• Third-Party Platforms: For transactions processed via third-party platforms (e.g., Mintpay), no direct cash refunds will be issued.
• Development Work: Payments for custom software engineering and delivered milestones are final and non-refundable.

Processing an invoice or making a payment constitutes an automatic acceptance of these Terms and Conditions and the Payment Policy.